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SHIPPING POLICY

Dispatch time

We aim to pack and dispatch all orders within three working days. This will be in addition to the time it takes to deliver to your address. Please remember that we are not Amazon Prime and it is not possible to arrange next day delivery. If you are absolutely desperate for an item please contact us by email BEFORE placing your order to discuss options.

*The terms below relate to shipping within mainland UK*

Royal Mail

Choose from second class shipping at a flat rate of £3.99 per order or first class shipping at flat rate of £4.99 per order. These services will not be tracked.

Orders over £60 will automatically attract free shipping and will be sent via Royal Mail Tracked 48.

Free local delivery

Available within 5 miles of St Austell. If your address is tricky to find please ensure that you leave details in the note at checkout or let us know your safe place to leave items.

Collection from the shop

Available during opening hours, usually within 24 hours of an order being placed. You will be sent an email when your order is ready to collect.

Lost items

We will not be able to consider refunds until at least 14 working days have passed from the date of postage. During periods of industrial action this will be extended to at least 21 days and we would ask you to please be patient in those circumstances. If your order has not arrived after 14 days please contact us by email.

​If there are any extenuating circumstances which might delay your order further, you will be notified by email to advise of the delay and to discuss options.

Returns & refunds

Please click here to read our returns & refunds policy.

International Shipping

Post Brexit International Shipping has become exceptionally difficult for small businesses, particularly ones like ours which mainly ship domestically. Shipping charges will often vary considerably depending exactly what items are purchased. Your order will be sent via the postage service which most closely matches the amount you have paid for postage. If there is a significant discrepancy we will refund any overpayment and reserve the right to contact you to discuss options in the event of underpayment.

As a small business with minimal margins on our gift products we are unable to absorb shipping costs over and over the amount paid and hope that you will understand this. Unfortunately we are unable to offer a free shipping service internationally.

We will complete the relevant customs forms but will not be responsible for any tax which may be levied for collection within the destination country as this is simply too big and complicated an undertaking for us to deal with when we handle so few international orders. Please make yourself aware of any shipping restrictions pertaining to the destination country. We recommend using this guide before ordering to check that we are able to ship the item you intend to order.

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